Policies

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make.

Refunds and/or replacement food are available upon request for orders in which the item was wrong, omitted, and other similar circumstances. Refunds are not typically provided for food that a guest simply doesn’t like.

Spice Level

We offer a choice of spice levels (Mild – zero spice, Medium Spicy, Spicy, and Extra Spicy) but spice can be different for everyone. We use red chilies or green Thai chilies for the spice levels. We usually suggest that you err on the side of caution and choose a lower spice level because you can add spice in it (we provide hot sauces on the side), but you can’t take it out!

We do not offer discounts, refunds, or store credits if the spice level that has been requested doesn’t meet the guest’s expectations (not spicy enough or way too spicy). We use measuring spoons for every spice level and accurately prepare the items up to the guest’s request.

Please note that for extra sides of hot sauces (Cilantro Sauce, Vinegar Sauce, Red Chili Sauce, Szechwan Sauce, Soya Sauce) there is an extra charge. We have 8oz and 16oz size containers available.

Cancel Order

We apologize, but we cannot cancel, refund, or give store credit if the guest changes their mind or mistakenly orders an item after the order has been prepared.

Carry Out Order

We strive to prepare and pack our pick-up items to preserve the high quality of the food. Keep in mind that the temperature, sauce, crispiness, and consistency of some items may vary slightly after being packed.

Once an order has been placed as a carryout, we cannot serve it in the restaurant as a dine-in.

Dine In

Items from the kids’ menu can be ordered for kids only and are not available for adults.

If 25% or more of the food has been consumed, we are not able to cancel, refund, or substitute the item.